Reference: Start Premise Based Service Process Model - Page 2 for the associated business process diagram.Actor/Role: CSRDescription: Subject to established business rules, the CSR or Authorized User cancels the existing Financial Transactions. An applicable Cancel Reason is selected. Refer to 4.2.2.2 CC&B v2.5 Manage Meter Charges and 4.3.1.1 CC&B v2.5 Manage Payments.
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