Related Training Following User Productivity Kit (UPK ) training modules are available for the Start Non-Premise Based Service Utility Reference Model (URM): • Oracle Utilities UPK for Customer Care and Billing, Administrative Setup • Oracle Utilities UPK for Customer Care and Billing, User Tasks • Oracle Utilities UPK for Customer Care and Billing, Credit and Collections • Oracle Utilities UPK for Customer Care and Billing, Rating and Billing • Oracle Utilities UPK for Customer Care and Billing, Rating and Billing for Interval Data