3.3.2.1 Start Premise Based Service : Start Premise Based Service Detailed Process Model Description : 3.4.1.3.1 Add Customer Contact

3.4.1.3.1 Add Customer Contact
Reference: Start Premise Based Service Process Model - Page 2 for the associated business process diagram.
Actor/Role: CC&B
Description: The CSR or Authorized User can create a Customer Contact online based on established business rules. The Customer Contact is added in CC&B. CC&B creates a Dashboard Alert for the Customer Contact information and displays the last contact in the Dashboard Alert.
Refer to process 3.4.1.1 CC&B v2.5 Manage Customer Contacts.
Entities to Configure

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